How often do you ship?
How do I track the status of an order?
Do you have expedited shipping options?
If I need to expedite my order will I still receive free shipping?
Free shipping only applies to standard shipping within the U.S. Our standard shipping options are provided by USPS.
Where does Kendama House ship?
Why hasn't my order shipped?
While we do our best to ship orders within 1 business day, processing times can vary. Please keep holidays, weekends and the busy Christmas Season in mind when ordering. USPS accepts shipments Monday-Friday, so an order placed Friday will ship out the following Monday at the earliest.
If you placed an order and don’t receive any shipping updates within 1 business day, there are a couple things that could have happened.
- Missing items from order.
We will contact you to inform you as soon as possible, so keep an eye out for any emails coming from us.
- Address is incorrect.
Again, in this instance we’ll contact you to resolve the error with the shipping address.
- USPS is having issues.
Sometimes the USPS tracking system has issues and will not update or display information correctly. If you think something is off, just let us know and we’ll do our best to clue you in on what’s going on.